Frequently Asked Questions

• How to place an order?

You can place an order either on our website, on our Etsy shop or by sending a DM on Instagram.

• How long is the processing time for orders?

We prepare and pack your order within 2-5 working days. Bear in mind processing time as all our products are made to order only.

• What are the terms of payment?

The preparation and dispatch of the order is carried out after 100% prepayment.

• What are delivery options?

Following delivery options are available:

-Collection (free)

-Royal Mail Tracked 48 (£3.5)

-Royal Mail Tracked 24 (£5)

• Do you offer an international delivery?

We are working hard to make international deliveries possible.

Currently we deliver nationwide only.

If you require international delivery, please place your order through our Etsy shop.

Please be aware that tax duties may apply.

We offer a FREE STANDARD DELIVERY on all orders above £60!

• Is gift wrapping available?

We pack each parcel beautifully using craft boxes, silk paper and ribbons. You can view the packaging on our Instagram page. If you have special requests regarding packaging, please write about it in the special field when placing your order.

• Are your products eco friendly?

Our candles are made from soy wax. When burned, this wax, unlike paraffin, does not emit toxic substances and is safe for the environment. It is extracted from a renewable source - from soybean oil, which also makes it eco friendly. The pleasant aroma of candles is provided by high-quality IFRA-certified fragrance oils that do not contain parabens, silicones, CRM and are cruelty-free.
The base for our diffusers and car perfumes is also eco friendly. It does not contain alcohol and is made from a renewable source - 100% vegetable glycerin.

• What packaging do you use?

Our packaging is fully recyclable.
For packaging we use tissue paper, recyclable shredded paper, recyclable kraft boxes and biodegradable corn starch packing peanuts.
Each and every order is packed with extra care and attention not only for safe transportation but also looks beautifully.

• How to burn candles correctly?

When burning the candle for the first time, let in burn for 40 to 180 minutes in order for the candle to reach the full melt pool. The wax has "memory" and when burning the candle next times it will reach the full melt pool earlier.

• How long do the candles last?

Our container candles last from 12 to 50 hours depending on size/ collection.
For example, classic mini candle (60 g) lasts for 14 hours. A 200 g classic candle lasts for 50 hours.

• How to take care of candles?

The most important rule is to trim the wick after each burn! This is especially important for candles with wooden wicks.

• How to use diffusers?

Our diffusers are designed for smaller rooms like bathrooms/ toilet rooms due to the small size of the diffuser.
When using for the first time, please put 2 reeds only. Very often this amount is enough to ensure the good smell in the room.
Add the reeds on if you feel that you'd like more fragrance.
Turn the reeds every 1-2-3 weeks to ensure constant aromatisation of the bathroom.

• How long do diffusers last?

Our diffusers last 1-3 months or sometimes longer if you put less reeds.

• How to take care of diffusers?

With time diffuser reeds can get clogged with dust and oils. Wash them in warm soapy water (don't forget to use gloves!), let them dry and reuse again! After this procedure, your diffuser will sparkle with new colors!